Associate Director, Partner Care

About This Role

Lead the full lifecycle of enhancements to partner applications for KPMG's Partner Tax organization, ensuring efficient operations and strategic alignment. Manage partner inquiries and support firm strategic initiatives through data analysis and reporting.

Responsibilities

• Operate as the business lead for core partner applications, including Partner Center, Alumni Partner Center, the Partner Center mobile app, SharePoint secured site, and Partner Tax Portal
• Manage provisioning, reporting, and security review processes for partner applications
• Lead the full lifecycle of enhancements to partner applications, from requirements gathering and design through testing and deployment
• Maintain site content and partner-facing resources
• Respond to partner inquiries and requests for information related to applications
• Collaborate with technical support teams to resolve system issues efficiently
• Assess and implement solutions leveraging the partner application suite to support firm strategic initiatives and Firm Taxes business requirements
• Fulfill ad hoc data analysis and reporting requests to aid strategic decision-making
• Serve as project manager for key department deliverables, including the annual tax affidavit, partner accounts programs, and the partner tax package
• Document technology processes, workflows, and system functions for clarity and business continuity
• Manage partner inquiries and requests submitted through the Partner Care mailbox

Requirements

• Minimum seven years of recent experience in partnership tax, accounting operations, or a similar role within a professional services environment
• Experience managing complex programs aligned to strategic business needs
• Bachelor's degree from an accredited college or university
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Strong interpersonal skills, with the ability to work effectively across all levels of management and serve as a liaison between technical teams and business owners
• Highly organized, capable of managing multiple assignments under tight timelines
• Excellent written and verbal communication skills
• Authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Qualifications

• Bachelor's degree from an accredited college or university
• Minimum seven years of recent experience in partnership tax, accounting operations, or a similar role within a professional services environment, with experience managing complex programs aligned to strategic business needs

Skills

* Required skills

Benefits