Senior Account Manager (Retail Media Network)

About This Role

Lead end-to-end campaign success for high-value vendor partners within a Retail Media Network team, focusing on planning, execution, optimization, and performance storytelling. Serve as a strategic advisor and mentor to junior team members while driving solutions for account opportunities and operational inefficiencies.

Responsibilities

• Lead campaign strategy, planning, and execution for a portfolio of high-impact or complex vendor accounts
• Serve as the senior point of contact for client communications post-insertion order (IO), driving strategic alignment and operational excellence
• Own the full campaign lifecycle across systems (Salesforce, Monday.com, SmartSheet), ensuring accuracy in setup, pacing, optimizations, and wrap reporting
• Partner closely with Media, Analytics, Creative, and Sales to coordinate workflows, solve delivery challenges, and drive value
• Lead internal and client-facing meetings with confidence and clarity, translating media performance into actionable business insights
• Mentor Associate and Account Managers on campaign workflows, documentation, and client communication
• Identify and recommend strategic upsell and renewal opportunities in partnership with Sales
• QA campaign materials and trafficking documentation to ensure accuracy and retailer compliance
• Proactively flag risks or performance issues, identify root causes, and drive timely solutions
• Support the development and evolution of internal processes, tools, and documentation

Requirements

• 5+ years of experience in digital media, retail media, account management, or client-facing campaign delivery
• Proven success managing large, strategic, or high-touch accounts across complex organizational structures
• Advanced knowledge of retail media campaign KPIs, media workflows, and optimization strategies
• Strong relationship management skills with a proven track record of building client trust and internal influence
• Ability to manage multiple initiatives at once with minimal oversight
• Proficient in Salesforce, Monday.com, SmartSheet, Excel, and presentation tools such as PowerPoint or Google Slides
• Experience mentoring or managing junior team members

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience in digital media, retail media, account management, or client-facing campaign delivery

Skills

* Required skills

Benefits