Senior Account Manager

About This Role

As a Senior Account Manager, you will oversee a portfolio of Sodexo's key healthcare and/or senior living client accounts, focusing on retention, renewal, and growth. You will act as a trusted advisor to client executives, translating their priorities into strategic plans with a 1-3 year outlook. This role demands a commercially-minded leader who can drive outcomes in complex service environments and collaborate with various internal stakeholders.

Responsibilities

• Serve as the primary commercial point of contact for assigned accounts, building strong, long-term executive relationships.
• Lead strategic relationship management through structured governance, executive business reviews, and proactive voice-of-client feedback.
• Own retention & renewal readiness by driving early planning and managing account health, partnering with Sales.
• Drive account growth strategy (1-3 year horizon), identifying, qualifying, and progressing cross-sell/upsell opportunities.
• Manage account governance including contract stewardship, change controls, and compliance with Sodexo programs.
• Monitor performance and risk by tracking leading indicators, retention risks, client satisfaction, and operational metrics.
• Translate client priorities into aligned strategy and messaging on themes such as financial performance and sustainability.
• Package and communicate value by creating executive-ready narratives to support renewals, growth, and client confidence.
• Coordinate cross-functional solutions by partnering with Sales, Operations, OpEx/Performance teams, Finance, and Marketing.

Requirements

• 5-10 years of experience in account management, client retention, strategic customer success, or commercial roles within complex service environments.
• Proven ability to retain and grow large, complex accounts by building executive relationships and leading structured account strategies.
• Experience with renewal cycles, contract governance, and navigating procurement/rebid dynamics.
• Strong executive presence and communication skills, able to lead C-suite conversations and manage conflict.
• Demonstrated ability to influence without authority and drive outcomes through cross-functional teams.
• Proficiency with CRM tools (e.g., Salesforce) and ability to use data to tell a clear story.
• Willingness and ability to travel up to 50% within an assigned region.

Qualifications

• Bachelor's Degree or equivalent experience
• 7+ years of experience in account management, client retention, strategic customer success, or commercial roles, with 7 years of management experience.

Nice to Have

• Experience in healthcare/senior living strongly preferred.

Skills

* Required skills

Benefits