Security Technician

About This Role

Join a team-oriented company as a Security Service Technician, delivering high-quality customer support by performing preventative maintenance, troubleshooting security systems, and assisting with small installation projects for various security systems including CCTV, access control, and intrusion alarms.

Responsibilities

• Respond to routine, non-routine, emergency, and after-hours service calls in a timely manner
• Diagnose, troubleshoot, repair, and replace components in malfunctioning security systems
• Perform preventative maintenance on installed systems
• Install small or less complex security projects as needed
• Use strong troubleshooting skills to isolate and resolve equipment or software issues
• Analyze repair needs and recommend appropriate solutions to customers
• Complete accurate and detailed service documentation for invoicing and job cost tracking
• Assist with system upgrades, audits, integrations, and consultations when required
• Ensure all work is completed in compliance with federal, state, and local regulations, as well as company safety policies
• Collaborate with team members to improve overall service operations
• Cross-train with other specialists to support customers and expand technical capabilities
• Perform system checkout, testing, maintenance, and repairs on new and existing installations

Requirements

• Security system installation and service experience
• Alarm systems experience
• Troubleshooting and diagnostics skills
• Customer support and service skills
• Solid technical experience with electronic security and/or fire alarm systems
• Programming experience and proven troubleshooting ability
• Self-starter capable of working with minimal supervision
• Mechanical and electrical aptitude
• Comfortable using hand and power tools (drill, wire stripper, crimper, etc.)

Qualifications

• Experienced Security Service Technician

Skills

* Required skills