Scheduling Access Specialist, Endocrine Center

About This Role

Provide patient scheduling and access services for the Endocrine Center at MACC, ensuring timely and efficient processes while delivering outstanding customer service to patients.

Responsibilities

• Serve as the primary contact for patient access for patients and other departments
• Maintain provider schedules to achieve productivity targets, patient access, and provider flow
• Monitor physician’s panel and contact patients who are past due for appointments
• Track patients seen in Emergency Department or Urgent Care and offer follow-up appointments
• Schedule patient appointments and consult requests in person or by telephone using the electronic medical record system
• Answer the phone in a timely, polite, and professional manner, directing calls and taking accurate messages
• Obtain accurate demographic and insurance information when scheduling appointments
• Reschedule patient appointments and extend patient schedules as necessary
• Process cancellations and no-show appointments, notifying clinicians of changes
• Edit clinicians' schedules for time off, sick time, vacation, and meetings, and reschedule patient appointments accordingly

Requirements

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills

Qualifications

• High school graduate or equivalent

Nice to Have

• At least one (1) year of experience with medical scheduling
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.)
• Medical terminology knowledge
• Typing skills at 30 WPM

Skills

* Required skills