Sales Manager

About This Role

This role supports a team of Retail Advisors in creating positive customer experiences, engaging with customers, improving processes, and participating in special projects. You will directly impact company success and learn from business and retail leaders.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for the point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes to improve customer service and optimize shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables
• Direct a team of 8-10 team members, demonstrating great service
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire on-boarding and ongoing training
• Treat all customers with respect and cultivate an inclusive, service-minded work culture

Requirements

• 1+ year in a Retail management position
• Exceptional interpersonal skills
• Managerial experience in sales or operations at a complex, customer-focused retailer
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• 1+ year in a management position within Retail experience

Nice to Have

• Self-starter with an entrepreneurial spirit
• Eager to learn new skills
• An upbeat and empathetic team player
• Driven to be a top performer

Benefits