Sales Advisor

About This Role

As a Sales Advisor, you will provide excellent customer service by guiding customers through the store, actively selling products, and offering support and guidance using your fashion and product knowledge. You will also maintain garment presentation, contribute to a clean sales floor and back of house, and work collaboratively with the store team to deliver a great customer experience.

Responsibilities

• Provide excellent customer service by welcoming and guiding customers through the store and OMNI experience
• Engage in conversations with customers to provide excellent service and promote products
• Guide customers through fashion trends, stories, and products in all areas of the store
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house
• Support with garment presentation, execution, and maintain attractive merchandise displays
• Ensure good stock levels with replenishment routines on the sales floor
• Support with opening and closing of the store, following H&S guidelines and legal requirements

Requirements

• Passion for fashion and customer experience
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
• Sales experience in a dynamic and collaborative environment
• Experience working with customer service in fashion, retail, or other service-related industries

Benefits