Risk Management Specialist, Risk Operations

About This Role

This Risk Management Specialist role is vital for protecting Intuit's small business customers and the company from financial losses, fraud, and compliance risks within the Global Business Solutions Group. The specialist will investigate and adjudicate risk across various workflows, including identity verification, underwriting, transactional fraud, and chargeback processing.

Responsibilities

• Serve as a multi-workflow risk expert, executing analysis and making final decisions across distinct Risk Operations domains (e.g., IDV, IUW, Fraud, Chargebacks)
• Conduct thorough Know Your Customer (KYC) and Know Your Business (KYB) due diligence procedures to verify the identity and legitimacy of customers and businesses
• Analyze customer information, financial patterns, and transaction data to identify and investigate potential fraud, financial, and compliance risks
• Understand and operate within standard operating procedures (SOPs) and established guidelines across all workflows to effectively mitigate risk and ensure regulatory compliance
• Make informed approval, decline, or restrictive decisions while balancing customer empathy with risk policies
• Serve as a key customer-facing representative to review account risks, provide top-notch service, and effectively de-escalate sensitive or difficult customer situations
• Document all findings and maintain meticulous records of transactions, investigations, and final risk decisions for audit and compliance purposes
• Collaborate effectively with cross-functional teams (e.g., Engineering, Product, Customer Service) to resolve complex customer-related issues
• Identify areas for improvement and propose changes to optimize processes, enhance risk controls, and improve the efficiency of operational technology
• Stay up-to-date with industry trends, regulatory changes, and data knowledge to proactively identify new fraud and risk patterns

Requirements

• 2+ years of hands-on experience in Risk Management or Financial Operations (e.g., fraud investigation, underwriting, compliance)
• Demonstrated expertise in Know Your Customer (KYC) and Know Your Business (KYB) due diligence procedures
• Strong analytical and critical thinking skills with excellent attention to detail
• Proven ability to work independently and efficiently manage a queue across multiple, varying workflows, prioritizing tasks to consistently meet aggressive SLAs
• Strong work ethic with high integrity and ethical standards
• Excellent collaboration and teamwork skills; ability to work cross-functionally
• Strong understanding of customer service and customer empathy while enforcing risk policy
• Proficiency with G-Suite (or Microsoft Office) and strong internet research skills

Qualifications

• A bachelor's degree in finance, risk management, accounting, or a related field is a plus
• 2+ years of hands-on experience in Risk Management or Financial Operations

Nice to Have

• A willingness to rapidly learn and adapt to new technologies and proprietary risk systems
• Bachelor's degree in finance, risk management, accounting, or a related field

Skills

* Required skills

Benefits