Retail Store Closing Lead

About This Role

Serve as a visible leader on the sales floor, ensuring a positive customer and associate experience by engaging with customers, coaching associates, and supporting the store leadership team during closing shifts.

Responsibilities

• Role model exemplary customer service behaviors with professionalism
• Engage associates, promote open communication, and provide recognition and in-the-moment coaching
• Touch base with each associate to establish priorities
• Monitor the front-end experience to ensure a great first and last impression
• Observe and provide feedback on checkout speed, line management, and friendliness
• Review daily staffing, lunch/break schedules, and cashier coverage
• Assign back-up cashier to ensure timely processing during peak periods
• Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recovery
• Follow-up on assigned workload planner and tasks, ensuring completion and associate understanding
• Conduct morning/evening store rallies
• Complete closing communication for the opening Manager on Duty

Requirements

• Ability to work a flexible schedule including nights, weekends, and holidays

Benefits