Shortage Control Lead

About This Role

This role is responsible for mitigating theft and fraud in high-shortage areas of the store while promoting a safe and secure environment. This individual will engage with customers and associates and assist in the training and development of Shortage Control Associates.

Responsibilities

• Provide an effective deterrent to dishonest behaviors throughout the store by demonstrating a command presence through role modeling impression of control, following dress code in the company issued vest and earpiece, demonstrating a positive demeanor, strong posture, and an energetic greeting
• Maintain a safe and secure store for customers and associates with a strong attention to detail, ability to multi-task, strong communication, and aligned partnership with store leadership
• Enthusiastically engage with every customer and associate in areas of the store with highest risk for shortage
• Display a strong working knowledge of top shortage areas and support programs designed to identify and reduce theft
• Gather and document indicators of external theft and share with store and field leaders
• Network with local law enforcement as directed and support evidence gathering to address large scale or organized retail crime or repeat theft incidents
• Support store manager by providing internal controls and operational oversight including conducting associate package/bag, monitoring point of sale transactions, conducting store audits, and promoting Asset Protection programs
• Provide leadership with onboarding and ongoing support of associate training in shortage reduction programs and processes
• Assist store leadership in the preparation and execution of the semi-annual inventory process and developing action plans to reduce shortage
• Role-model behaviors that demonstrate that safety is a top priority
• Be highly disciplined in managing stressful situations and address unsafe practices at every opportunity

Nice to Have

• Excited to deliver great values to customers every day
• Sense of pride and ownership in helping drive positive results for a team
• Committed to treating colleagues and customers with respect
• Belief in the power of diversity and inclusion
• Desire to participate in initiatives that positively impact the world around you

Benefits