Retail Sales Associate

About This Role

This Part-Time Retail Sales Associate will join a team to provide excellent customer service in a pawn store, handling sales, loans, and other transactions. This role focuses on engaging with customers, resolving inquiries, and maintaining the sales floor.

Responsibilities

• Greet and interact with all customers to develop rapport and provide appropriate financial solutions.
• Perform non-management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise displays.
• Perform sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handle all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answer incoming calls per company standards.
• Effectively communicate to customers the legal aspects of pawn and buy transactions.
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partner with all employees to create a positive and memorable customer experience.
• Successfully complete assigned training.

Requirements

• Ability to lift/carry up to 50 pounds
• Ability to perform duties and tasks for extended periods including standing, stooping, walking, climbing, pushing, pulling, and lifting
• Ability to work with firearms and become firearms certified
• Minimum age: 18 years old
• Strong desire to work, serve customers, and be team-oriented
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently
• Ability to work a flexible retail schedule based on business needs, including weekends and holidays
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines

Qualifications

• High School Diploma, GED, or equivalent experience
• Entry-level position.

Nice to Have

• Cash handling experience
• Bilingual skills

Skills

* Required skills

Benefits