Retail Sales Associate

About This Role

This role involves engaging with customers in a pawn store setting, processing sales and loan transactions, and maintaining the store's appearance. It focuses on providing excellent customer service in both lending and retail aspects of the business.

Responsibilities

• Greet and interact with all customers to develop rapport and recommend financial solutions
• Perform non-management open/close procedures
• Keep the sales floor clean, stocked, and maintain merchandise displays
• Perform sales and loan transactions in accordance with policies and regulatory requirements
• Handle all cash and negotiable items in accordance with policies and regulatory requirements
• Answer incoming calls per company standards
• Effectively communicate legal aspects of pawn and buy transactions to customers
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools
• Partner with employees to create a positive and memorable customer experience
• Successfully complete assigned training

Requirements

• Ability to lift/carry up to 50 pounds
• Ability to perform duties and tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting)
• Ability to work with firearms and become firearms certified
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, and be team-oriented
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently
• Ability to work a flexible retail schedule, including weekends and holidays
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines

Qualifications

• High School Diploma, GED, or equivalent experience
• Entry-level position. Cash handling experience is preferred.

Nice to Have

• Cash handling experience is preferred.
• Bilingual

Skills

* Required skills

Benefits