Retail Cosmetics Sales Counter Manager - Guerlain, Memorial City

About This Role

Lead a dynamic team of Beauty Advisors and manage all aspects of a specific cosmetics brand. This role blends leadership, creativity, and customer engagement to drive sales and elevate the customer experience.

Responsibilities

• Lead a dynamic team of Beauty Advisors
• Manage all aspects of a specific cosmetics brand
• Deliver genuine hospitality through personalized consultations, expert product application, and understanding customer preferences
• Inspire teamwork to drive sales and elevate the customer experience
• Cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Oversee stock presentation, hygiene standards, and team performance
• Lead by example in welcoming customers and maintaining a shoppable space

Requirements

• Exceptional customer service skills
• Ability to build lasting client relationships
• Strong analytical skills for business performance review
• Proficiency in merchandising, hygiene, and stock replenishment
• Ability to acquire new customers and promote loyalty programs
• Capability to resolve customer concerns professionally
• Knowledge of new launches, best-sellers, and beauty trends
• Ability to manage multiple priorities in a fast-paced environment
• Flexible availability, including days, evenings, weekends and holidays
• Ability to understand and communicate effectively in English

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred

Benefits