Manager, Sales and Customer Service

About This Role

Manage sales and customer service initiatives at Macy's by leading a productive team, exceeding sales goals, and upholding customer service standards. Drive customer loyalty and ensure a welcoming sales floor while providing training and coaching.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• Work a flexible retail schedule, including days, evenings, holidays, and weekends

Requirements

• Ability to build, lead, and motivate a productive, enthusiastic team
• Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
• Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
• Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
• Capability to support other operational areas such as OMNI, Style, and Asset Protection
• Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
• Effective in addressing complaints and resolving problems with colleagues
• Consistently clear and effective communicator, writer, and presenter
• Strong skills in Microsoft suite, computers, and handheld devices
• 3-5 years of management experience in retail
• Ability to work a flexible schedule based on department and company needs

Qualifications

• Bachelor’s degree or equivalent work experience in a related field, or High School diploma or equivalent
• 3-5 years of management experience in retail

Skills

* Required skills

Benefits