Manager, Starbucks

About This Role

This role manages the overall operation and performance of a licensed Starbucks café inside Macy's, ensuring efficient, professional, and profitable business while upholding Starbucks brand standards and Macy's Foods Division expectations. The manager drives sales, profitability, and fosters a positive team culture.

Responsibilities

• Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards
• Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team
• Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expectations
• Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards
• Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels
• Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget
• Review financial reports and take appropriate action to meet sales, expense, and profit goals
• Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment
• Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures
• Build strong partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational priorities

Requirements

• High School diploma or equivalent
• 2+ years of retail, restaurant, or food service management experience
• ServSafe certified or food handler permit
• Ability to obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications

Qualifications

• High School diploma or equivalent
• 2+ years of retail, restaurant, or food service management experience

Nice to Have

• Starbucks or Starbucks licensed café experience

Benefits

Certifications