Retail Cosmetics Sales Beauty Advisor

About This Role

As a Cosmetics Sales Beauty Advisor, support our customers' beauty needs to drive sales, act as a product educator and beauty enthusiast making customers feel beautiful and confident. Build and nurture strong client relationships to meet sales goals, leveraging new selling ideas and communicating with customers virtually and via phone. Provide customer consultations, including applying makeup and products.

Responsibilities

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Keep proper display, organization, storage and restocking of inventory
• Use clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in rewards program
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy’s educational resources, including attending Vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
• Use point of sale technology and applications to help in selling and fulfilling of customer orders
• Follow hygiene standards and asset protection control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

Requirements

• Good understanding of the beauty products
• Comfortable communicating with customers virtually, via phone, and in person
• Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
• Ability to use point of sale technology and applications
• Self-driven to keep up with Macy’s beauty product knowledge and beauty trends and stay current with all training
• Ability to show and teach the use of all beauty products by applying them on the customer
• Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Ability to partner with the total Beauty team to drive sales and deliver the customer experience
• At least 1 year of customer service or selling experience

Qualifications

• At least 1 year of customer service or selling experience required

Nice to Have

• Previous cosmetic or fragrance sales experience

Benefits