Retail Cosmetics Brand Expert - Shiseido

About This Role

Drive sales and elevate the customer experience as a Beauty Brand Expert for Shiseido at Macy's, providing personalized consultations and leading by example.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Acquire new customers by opening credit accounts and sharing loyalty benefits

Requirements

• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English
• Ability to talk, lift, move, stand, and reach with arms and hands for extended periods
• Ability to stand for at least two consecutive hours, lift at least 25lbs., stoop, kneel, crouch, and climb ladders
• Ability to use computers and other technology, including handheld equipment and cash register

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred

Nice to Have

• 3-5 years of relevant retail, beauty, or leadership experience
• Flexible availability, including days, evenings, weekends and holidays
• Demonstrate sound judgment and a passion for the beauty industry

Benefits