Resident Services Manager

About This Role

This role will assist the General Manager with the supervision of all business functions related to operations in a student living environment, partnering with the Customer & Sales Experience Manager on initiatives. The Assistant General Manager will ensure a customer-centric mindset and lead property administration, facilities, and financial performance.

Responsibilities

• Assist with attracting and hiring new team members, and improving employee retention
• Assist the General Manager with training, coaching, development, and leadership of team members
• Coordinate with the Customer & Sales Experience Manager to manage the property onsite schedule, including after-hour on-call shifts
• Partner with GM to elevate employee experience through data, conversations, and team building
• Assist GM to prepare, respond, and advise on all community aspects, including market, physical condition, policies, procedures, and onsite emergencies
• Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting
• Ensure a safe and sanitary community experience for employees, residents, and guests, including curb appeal, common areas, and preventative maintenance
• Coordinate work orders with appropriate staff or vendors to ensure requests are met on time and customer satisfaction remains high
• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable
• Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees, and collection policies
• Develop written communication to keep customers informed of important community information to prevent resident concerns
• Manage all escalated resident concerns and account matters in a timely manner

Requirements

• Exceptional written and verbal communication skills
• Strong detail orientation
• Confidentiality
• Customer-centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems

Qualifications

• 1+ years’ experience working at living communities/property management

Nice to Have

• Proficiency in Entrata Property Management System

Skills

* Required skills

Benefits