Leasing Consultant

About This Role

This role is a key part of the Experience Team, combining marketing, relationship building, administration, and customer service to deliver exceptional customer experiences in student living.

Responsibilities

• Prioritize interactions and communication with customers
• Provide community and amenity tours
• Provide feedback on sales barriers and customer objections to management team
• Execute sales and engagement initiatives
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms to engage customers
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
• Represent the community positively and professionally
• Demonstrate proficiency with general community, market and policy knowledge
• Log, file and retrieve customer packages
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities
• Schedule and follow up on maintenance requests to aid in timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lock out duties as required

Requirements

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Qualifications

• Entry level