Leasing Consultant

About This Role

This role is a key part of The Scion Group's commitment to customer experience in student living, combining marketing, relationship-building, administration, and customer service. The Experience Team Member will thrive in a fast-paced environment and contribute to strong community partnerships.

Responsibilities

• Prioritize interactions and communication with customers, providing community and amenity tours
• Provide feedback on sales barriers and customer objections to the management team
• Execute sales and engagement initiatives as outlined by management
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms to engage customers
• Assist with planning, promoting, and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
• Represent the community positively and professionally, both in and out of the office
• Demonstrate proficiency with general community, market and policy knowledge
• Log, file, and retrieve customer packages
• Assist with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities
• Schedule and follow up on maintenance requests to aid in timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lock out duties as required

Requirements

• Customer-centric mindset
• Agility and flexibility with a frequently changing environment
• Great communication and interpersonal skills with a diverse population
• Reliability and self-discipline
• Availability to work during summer, holidays, and Turn periods