Resident Services Manager

About This Role

The Resident Services Manager fosters a high-quality living experience for residents through proactive service, relationship management, and efficient operations. This role oversees resident satisfaction, communication, engagement, and supports leasing, marketing, and compliance initiatives at an assigned community.

Responsibilities

• Lead reputation management initiatives across review platforms and internal feedback channels
• Mediate and resolve resident complaints with empathy and professionalism
• Manage delinquency notices and financial backing follow-up support
• Coordinate mutual terminations in accordance with company and legal standards
• Lead crisis management efforts, collaborating with leadership and emergency services
• Oversee resident insurance compliance and follow-up efforts
• Organize and execute resident events to build community engagement and support retention
• Oversee leasing workflows and generate lease documents in Entrata
• Manage immediate move-ins, inspections, and unit transfers
• Lead Entrata BUA management and maintain accurate dashboards for leasing and reviews

Requirements

• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Office and social media platforms

Qualifications

• 2+ years of experience in property management, leasing, or resident services

Skills

* Required skills

Benefits