Rental Administrative Assistant

About This Role

This role provides essential administrative support for ThermoSafe's Orion r® high-performance temperature-controlled box rental program, ensuring smooth daily operations by managing communications, system transactions, inventory accuracy, and troubleshooting.

Responsibilities

• Conduct high-volume outbound calling (approximately 50-80 calls per day) to coordinate the return of Orion boxes
• Manage communications, emails, and coordination with plants, stakeholders, and logistics partners
• Maintain inventory accuracy in Oracle EBS, including cycle counts, production entries, and data entry
• Support logistics processes such as transportation setup, PO/BOL creation, receiving, and cold storage scheduling
• Troubleshoot daily error emails from plants and handle ad-hoc issue resolution for the Orion program
• Participate in recurring meetings and provide admin support to the Fleet Manager, including special projects
• Generate monthly reports and Power BI dashboards for all rental locations
• Assist with periodic inventory support visits and maintain resources

Requirements

• Minimum 2-year college degree
• Minimum 2 years of experience in an administrative or office support role
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook)
• Strong Excel skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Excellent verbal and written communication skills
• Professional and courteous and persistent phone presence for high-volume customer interactions
• Ability to prioritize tasks and manage time effectively
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Demonstrated ability to provide high-quality customer service

Qualifications

• Minimum 2-year college degree
• Minimum of 2 years of experience in an administrative or office support role. Experience in high-volume call environments (e.g. call center, customer recovery or outbound coordination roles) is strongly preferred, ideally combined with supply chain or cold chain exposure.

Nice to Have

• Additional qualifications in Office Administration
• Experience in high-volume call environments (e.g., call center, customer recovery or outbound coordination roles)
• Supply chain or cold chain exposure
• Knowledge of Oracle EBS

Skills

* Required skills

Benefits