Remote Support Engineer

About This Role

Provide technical support for Rockwell Automation's Logix family of products to customers, field engineers, and technicians. Troubleshoot and debug systems, ensuring customer satisfaction and contributing to knowledge documentation.

Responsibilities

• Provide technical support by troubleshooting and solving customer issues by phone, chat, and email.
• Manage customer interactions by setting expectations, capturing issues, executing the Knowledge-Centered Support (KCS) process, and following up.
• Act as a liaison to the customer for multiple product families and various types of customer inquiries.
• Achieve customer satisfaction as measured by feedback surveys.
• Support our area of Automation and share knowledge with other engineers.
• Update and author Technical Notes and other documentation with solutions to commonly experienced problems.

Requirements

• Legal authorization to work in the U.S.
• Bachelor's degree in Electronics, Electrical Engineering, Computer Science or related field

Qualifications

• Bachelor's degree in Electronics, Electrical Engineering, Computer Science or related field

Nice to Have

• Experience working with industrial automation products/systems.
• 2+ years of experience
• Experience in a customer-focused environment

Skills

* Required skills

Benefits