Regional Banker/Teller

About This Role

Manage the customer experience by identifying opportunities to improve financial well-being and drive proactive sales conversations through various interactions, ensuring customer loyalty and growth in share of wallet.

Responsibilities

• Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet
• Participate in proactive sales and service activities, identifying referral opportunities
• Collaborate with ecosystem partners to grow customer's share of wallet and position PNC solutions to drive new revenue and customer loyalty
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage ecosystem partnerships to acquire, expand, and retain relationships
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience by performing lobby engagement activities
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
• Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Requirements

• Customer Focused attitude
• Ability to manage risk effectively

Qualifications

• 1+ years of related experience or product knowledge

Nice to Have

• Accountability
• Banking knowledge
• Client Loyalty focus
• Customer Experience (CX) skills
• Customer Service skills
• Ability to identify opportunities
• Leveraging Technology skills
• Proactive Sales experience
• Banking Products knowledge
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting skills
• Retail Lending knowledge
• Selling skills
• Understanding Customer Needs

Benefits