Receptionist
Posted 4 weeks ago Expired
This job has expired
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Upload Your ResumeAbout This Role
As a Receptionist (Patient Experience Coordinator), you will be the first point of contact for patients at Serenity Healthcare, playing a crucial role in setting a welcoming tone. This role focuses on providing excellent customer service in a healthcare setting, supporting patients on their mental health journey.
Responsibilities
- Greet every patient with warmth and professionalism
- Manage check-in/check-out, verify information, and assist with forms
- Answer phones and emails with clarity, kindness, and accuracy
- Schedule and confirm appointments
- Keep the front desk area clean, calm, and welcoming
- Use digital tools and office systems efficiently
- Support teammates and adapt as needs shift
Requirements
- A people-first attitude with great communication skills
- Ability to multitask and stay calm under pressure
- Comfort using email, calendars, and scheduling systems
- Willingness to learn healthcare protocols and privacy practices
- 1+ year of customer-facing experience (retail, hospitality, etc.)
- High School Diploma or GED
Qualifications
- High School Diploma or GED
- 1+ year of customer-facing experience (retail, hospitality, etc.)
Skills
* Required skills
Benefits
About Serenity Healthcare
Serenity Healthcare is redefining mental wellness using advanced medical devices with evidence-based research and proven results, offering long-term success for patients.