Receptionist

About This Role

The Customer Service Representative/Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. This role performs a range of administrative and customer service tasks, providing valuable support to the Animal Hospital at Babcock.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Requirements

• Front desk experience
• High school diploma or GED or equivalent
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Front desk experience required.

Nice to Have

• 1+ years veterinary receptionist experience

Skills

* Required skills

Benefits