Customer Service Representative

About This Role

This role is responsible for providing exceptional customer service and administrative support at Canyon Animal Hospital, ensuring smooth operations and a positive experience for pet owners during all interactions.

Responsibilities

• Provide excellent customer service in-person, over the phone, and during high-stress situations
• Manage lobby flow, address concerns, and calm distressed owners
• Schedule appointments for animal care
• Handle basic medical emergencies for pets and owners, ensuring safety and well-being
• Assist with medication pickups and inquiries
• Provide information about services and products offered by the hospital
• Input and manage data in practice management software, including billing and accounts
• Assist with retail sales, weighing pets, processing faxes, and maintaining records
• Reconcile cash drawer and perform end-of-day duties for accurate financial transactions

Requirements

• 3+ years of experience

Qualifications

• Three or more years of experience

Benefits