Customer Service Representative

About This Role

As a Customer Service Representative, you will assist customers with inquiries, resolve issues, and provide a positive experience. This role focuses on helping people and offers growth opportunities within a fast-paced environment.

Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escalate issues when needed
• Process transactions, orders, payments, or account updates
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions accurately in the CRM or system
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

Requirements

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability
• Ability to work a full-time schedule (40 hours per week)

Qualifications

• Prior customer service, retail, call center, or hospitality experience is preferred but not required

Nice to Have

• Prior customer service experience
• Retail experience
• Call center experience
• Hospitality experience

Skills

* Required skills

Benefits