Ramp Supervisor

About This Role

Manage and oversee the operational activities of the Ground Handling Department, ensuring industry-leading service delivery and compliance with established policies and procedures. This role involves supervising staff, providing training, and optimizing station performance.

Responsibilities

• Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions
• Conduct briefing and distribution of training material/checklists to mentors
• Create and coordinate schedules
• Provide hands-on assistance to the Training Department along with feedback to direct managers
• Approve employees for release to duty after completion of training programs
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Manage a staff of employees with varied duties
• Perform administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems

Requirements

• Outstanding organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Ability to work a flexible schedule
• Clear driving record
• Minimum 18 years of age

Qualifications

• High school or GED completion

Nice to Have

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK, Sabre
• Bachelor’s Degree in Aviation, Business, or related field

Skills

* Required skills

Benefits