Customer Service Gate Agent

About This Role

Join Piedmont Airlines as a Customer Service Gate Agent, providing industry-leading service by assisting passengers with boarding, managing computerized passenger boarding, and handling itinerary changes.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

Requirements

• Successful completion of training course
• Ability to lift seventy (70) pounds
• Ability to work all shifts, including weekends, nights, holidays and/or irregular shifts
• Valid driver’s license
• Clear driving record
• Minimum 18 years of age

Qualifications

• High school or GED completion
• Entry level position, no prior experience mentioned but previous airline or front-line customer service is preferred.

Nice to Have

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Skills

* Required skills

Benefits