Property Manager

About This Role

Serve as the primary point of contact for property owners, managing communication, coordinating with internal teams, and ensuring client satisfaction in a fast-paced, remote environment.

Responsibilities

• Serve as the primary point of contact for assigned property owners
• Respond to client emails, calls, and texts within 2 hours
• Deliver the GC Realty Experience by being proactive, responsive, and solution-oriented
• Conduct quarterly check-in calls and strive for first-call resolution
• Execute proactive monthly communication across 14 key client touchpoints (inspections, delinquency, vacancies, etc.)
• Keep clients informed of issues, next steps, and outcomes
• Coordinate closely with leasing, maintenance, and finance teams to ensure alignment
• Review property financials and explain ROI, concessions, and statement corrections clearly to clients
• Obtain owner approvals for work orders, turnovers, and capital items
• Support client collections with professionalism and transparency

Requirements

• 4+ years of direct, client-facing experience in residential property management
• Strong verbal and written English communication skills
• Ability to manage multiple priorities
• Comfort handling difficult conversations with professionalism and empathy
• Strong problem-solving and decision-making skills
• Tech-savvy and comfortable working in property management systems

Qualifications

• At least 4 years of direct, client-facing experience in residential property management (SFH or multifamily)

Nice to Have

• Working knowledge of leasing, maintenance, and financial workflows
• Experience reviewing property financials and advising clients
• Familiarity with property management software (AppFolio preferred)
• Proven ability to improve processes or client communication systems

Skills

* Required skills

Benefits