Project Manager

About This Role

This Project Manager role is the primary contact for telecommunications job acceptance, assignment, dispatch, and completion. It requires excellent customer service and organizational skills to ensure high-quality installation and maintenance of telecommunications and data network solutions.

Responsibilities

• Develop a comprehensive foundation and knowledge base of U.S.Connect’s products, services, operational platforms, and procedures
• Practice effective communication concepts, tools, and techniques to convey and interpret ideas and information
• Partner closely with Senior Project Managers and suppliers to ensure all timelines and deliverables remain on target
• Provide professional and efficient service to new and existing clients as the liaison, ensuring streamlined project implementation
• Coordinate the administration of unique job orders and services for dispatches in the field
• Manage unforeseen operational risks associated with assigned activities, notifying appropriate personnel when compromised
• Identify, develop, and implement ways to conduct standard operating procedures more effectively and economically
• Provide coverage and support to other team members in their workload as needed
• Demonstrate knowledge of specific client project by reviewing client’s files and obtaining knowledge transfer

Requirements

• Associate's Degree or equivalent work experience
• 1-2 years proven experience in providing customer service in a B2B environment
• Excellent organizational and time management skills
• Exceptional written and verbal communication skills
• Experience with Quickbooks
• Proficient use of Microsoft Office (Word, Excel, etc.)
• Advanced knowledge of Google Office Suite (Google Docs, Calendar, etc.)
• Availability to work 40-hour work week (M-F 8:00AM-4:30PM)
• Reliable transportation
• US Citizen
• Ability to work in a fast-paced, multi-tasking, small team environment
• Ability to work with minimal supervision
• Strong attention to detail
• Ability to manage multiple concurrent projects and activities
• Self-motivated and reliable

Qualifications

• Associate's Degree or equivalent work experience
• 1-2 years proven experience in providing customer service in a B2B environment and 1 year administrative experience

Nice to Have

• Experience in the Telecommunications industry
• Experience with payments collections
• Relevant experience in national dispatching

Skills

* Required skills

Benefits