Project Manager

About This Role

This role is for an Enterprise Project Manager acting as a Consultant who will oversee and perform systems administration and support for various data operations and management systems. The project manager will lead an organizational team, mitigate operational issues, ensure compliance, and communicate system status to leadership.

Responsibilities

• Oversee and perform systems administration and support for Data Operations Hub, Member Management System, Atlassian Suite, and other supporting systems
• Maintain an effective organizational team and motivate diverse staff to accomplish mission-critical operations and objectives
• Identify and mitigate operational issues and ensure decisions and actions are well-documented
• Handle internal and external escalations and requests, ensuring timely resolution and communication
• Ensure compliance with security standards (CMS, SSA, etc.) and monitor findings to completion
• Serve as Subject Matter Expert for system operations during audits and security tests
• Work with contract monitor to ensure SLAs are set and monitored
• Respond promptly to inquiries and ensure data operations support agency needs
• Monitor product, support, and maintenance licensing and engage with appropriate personnel for procurement
• Implement and monitor operational processes including change, release and incident management
• Produce dashboards and reports to communicate system status to leadership

Requirements

• 3+ years of prior experience managing system operations and/or administrative functions
• 3+ years of experience in project management
• Ability to provide incident management on call and after hours
• Ability to manage external vendors
• Experience managing a ticketing system for application support

Qualifications

• 3+ years of prior experience managing system operations and/or administrative functions, and 3+ years of experience in project management.

Nice to Have

• Prior experience managing operations of Medicaid Enterprise systems
• Ability to manage work and provide guidance to employees
• Ability to make presentations and prepare reports

Skills

* Required skills