Project Coordinator

About This Role

Serve as the initial point of contact for global customers, maximizing sales opportunities through effective communication and lead pre-qualification. This role ensures a consistent customer experience by routing inquiries to the appropriate business sectors and maintaining strong relationships with sales teams.

Responsibilities

• Utilize phone call/email handling processes to effectively communicate role and Element value proposition to incoming callers/web inquiries
• Use knowledge of Element services and location capabilities to ask inquisitive questions and gather technical details for each request
• Properly assign requests to the most appropriate laboratories and business sectors in a prompt manner
• Complete customer follow-up emails and phone calls as required daily
• Actively utilize Dynamics CRM to record activities, ensure accurate contact details, remove duplicates, add new information, and enter accurate call logs
• Maintain ongoing relationships with the sales team and business unit heads
• Maintain solid and current knowledge of Element's service offering
• Document customer concerns, delegate to appropriate quality manager, and provide follow-up to ensure resolution
• Act as a resource in routing customer questions/issues and follow up to ensure customer satisfaction
• Assist Tactical Marketing Manager with various other related customer support activities

Requirements

• 1-3 years of sales, marketing, or customer service experience
• Ability to read and interpret customer quotes/contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence and speak effectively before groups
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry
• Ability to solve practical customer problems and interpret a variety of instructions
• Valid Driver’s License with an acceptable driving record
• Proficiency in Microsoft Applications (Word, Excel)
• Ability to remain calm under pressure and handle multiple priorities
• Well-developed oral and written communication skills
• Good interpersonal skills
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

Qualifications

• 1-3 years of sales, marketing, or customer service experience, or equivalent combination of education and experience

Nice to Have

• Non-English language proficiency
• Experience in interpreting testing procedures and requirements

Skills

* Required skills