Program Support Assistant

About This Role

This role is a Lead Program Support Assistant located at the Member Services (MS) facility in Atlanta, GA, providing essential program coordination and administrative support to the supervisor and team members within the Facilities and Logistics Division - Mail and Imaging Branch.

Responsibilities

• Oversee and participate in operations of all mailroom equipment, including repairs, researching new equipment, and preparing recommendations for upgrades
• Maintain a log of routine maintenance service and required repair services for mailroom equipment
• Manage the centralized supply function for office and non-equipment purchases
• Assess current and future workload to anticipate equipment requirements and prepare recommendations for the supervisor
• Serve as the point of contact for printing, publication, procurement, distribution, and maintenance of stock levels and in-house reproduction
• Provide administrative and technical direction in the requisition, procurement, storage, and issuance of office supplies and administrative equipment
• Support the development of mailroom internal controls, identify issues, and provide input for process improvements
• Process incoming mail to ensure timely and accurate delivery to recipients and determine appropriate file indexes for documents
• Complete workload and statistical reports for section activities and assist with annual budget formulation documents

Requirements

• 1 year of specialized experience at the GS-5 or GS-6 level, providing administrative and technical direction in requisition, procurement, storage and issuance of office supplies and administrative equipment
• Experience providing accurate and timely mail, printing, and document imaging support

Qualifications

• At least one (1) year of specialized experience at the GS-5 or GS-6 level in Federal service, involving administrative and technical direction in procurement, supply management, and mail/document support.

Nice to Have

• Experience identifying and resolving issues and recommending process improvements in mail handling and administrative processes