Production Support Engineer

About This Role

The Production Support Engineer ensures critical applications and services run smoothly in live customer-facing environments, focusing on incident resolution, system monitoring, and root cause analysis.

Responsibilities

• Monitor production applications and systems to ensure uptime, performance, and availability
• Troubleshoot and resolve incidents across application, database, infrastructure, and network layers
• Perform root cause analysis on recurring issues and implement long-term corrective actions
• Support deployments, configuration changes, and release activities
• Maintain and improve monitoring, alerting, and logging tools
• Collaborate with development and QA teams to understand new features and potential operational impacts
• Create and update runbooks, documentation, and knowledge articles
• Participate in on-call rotation and respond to high-priority incidents
• Work with infrastructure teams to address environment-related issues (servers, storage, networking, integrations)
• Ensure compliance with operational standards, security policies, and change management processes
• Identify areas for automation to improve reliability and reduce manual intervention

Requirements

• Experience supporting applications in production or mission-critical environments
• Strong troubleshooting and analytical skills
• Familiarity with Linux/Windows servers, log analysis, and system monitoring tools
• Basic understanding of databases (SQL/NoSQL), APIs, and application architecture
• Experience with ticketing systems, incident management, and on-call workflows
• Ability to communicate effectively with both technical and non-technical stakeholders

Qualifications

• Experience supporting applications in production or mission-critical environments

Nice to Have

• Experience with cloud environments (AWS, Azure, GCP)
• Scripting/automation skills (Python, Bash, PowerShell)
• Familiarity with CI/CD tools and release pipelines
• Knowledge of container technologies (Docker, Kubernetes)
• Understanding of ITIL processes (Incident, Problem, Change Management)

Skills

* Required skills

Benefits