Production Supervisor

About This Role

Supervise production operations for a telecommunications engineering, repair, and logistics company. Coordinate worker activities, ensure production targets are met, and maintain quality standards while focusing on P&L results.

Responsibilities

• Supervise workers operating production machinery, assembling items, performing quality control, or packaging goods for shipment
• Schedule and assign tasks to workers, troubleshoot issues, and implement improvements to increase efficiency and productivity
• Meet or surpass daily Key Performance Indicators (KPIs) with accurate reporting that consistently exceeds customer expectations
• Deliver clear and concise information during shift transition meetings to prepare the next shift for success
• Provide first level of support for any escalated issue during work shift
• Maintain consistent production quality by monitoring departmental performance metrics
• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved
• Engage in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment
• Assist in P&L forecasting and analysis, alongside labor planning and scheduling
• Prepare and administer daily performance feedback and reporting as required
• Coordinate the flow of work through the department and ensure sufficient inventory and staffing levels
• Provide training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and processes
• Ensure compliance with health and safety regulations, company policies, and industry standards

Requirements

• 1+ years of leadership experience
• Capable problem-solving skills and decision-making capabilities
• Detail-oriented and organized
• Strong leadership and interpersonal abilities
• Effective verbal and written communication
• Capacity to engage with customers in a professional manner
• Strong computer skills, including proficiency in Microsoft Office

Qualifications

• Associate degree preferred or equivalent work experience
• 1+ years of leadership experience

Nice to Have

• Materials/distribution environment leadership experience
• Previous experience working in a high-volume distribution, manufacturing, technical service or forward logistics operation
• Supervising temporary staff
• Experience working with UKG and Kronos
• General knowledge of OSHA Standards

Skills

* Required skills

Benefits