Principal Technical Consultant, Data & Integrations Specialist, Platform Products Expert Implementation Services

About This Role

This role involves consulting with customers and configuring ServiceNow Data architecture & Integrations to accelerate and drive customer business outcomes. Integrate ServiceNow with third-party software platforms, develop robust architectures, and provide technical expertise in data engineering and integration strategies.

Responsibilities

• Devising and reporting on integration development plans and strategies
• Implement robust and innovative architectures that leverage ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives
• Developing asynchronous messaging architectures, rule-based systems, and network architectures
• Coordinating activities with other developers to ensure integration projects are completed on time
• Formulating strategies and designing architectures for systems integrations
• Ensuring that best practices in integration processes are followed by the organization
• Act as an SME to solve complex user issues related to Integrations solutions
• Checking and correcting conflicts in data configurations and overlaps
• Maintaining the integrity and smooth functioning of the company's integration architecture
• Analyzing and improving current system integrations and migration strategies
• Identifying, debugging, and advising on system errors or architecture issues

Requirements

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
• Demonstrated ability to influence and consult in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Strong Javascript skills with practical experience
• Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms
• Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Connect chat, agent chat, and virtual agent configuration and design experience

Qualifications

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies

Nice to Have

• Experience with Self Hosted implementations and/or Domain Separation

Skills

* Required skills

Certifications