PM Host II - Inn on Biltmore Estate

About This Role

Coordinate host stand operations in a fine dining restaurant, ensuring Biltmore service standards. Manage seating flow, reservations, and guest needs while assisting with VIP arrangements and supporting junior hosts.

Responsibilities

• Coordinate host stand operations at the restaurant
• Ensure Biltmore standards of service throughout the serving period
• Maintain flow of seating by section
• Answer the telephone and manage the reservations system
• Monitor guest needs and provide initial guest service recovery
• Provide training and serve as a resource for Host I's
• Notify management of any escalated guest service issues
• Ensure the restaurant is properly prepped for service
• Assist with VIP arrangements
• Greet and acknowledge all arriving guests and escort them to tables

Requirements

• Previous host service experience
• Demonstrated commitment to world-class guest service
• Fluency in English
• Basic math skills with ability to handle cash and credit transactions
• Familiarity with/ability to quickly become proficient with reservations software
• Excellent interpersonal and communication skills
• Strong guest service recovery skills
• Proactive with good judgment and ability to anticipate/address issues quickly

Qualifications

• At least one (1) year of related Food & Beverage experience, preferably in fine dining or upscale restaurant host service.

Nice to Have

• Leadership skills
• Knowledge of Open Table reservations system

Skills

* Required skills