Platform Analyst

About This Role

This Platform ITSM Analyst supports the Cloud Platform team by coordinating documentation, communication, and process agreement across business, engineering, and program management responsibilities. The role focuses on ensuring platform projects are well-documented, effectively communicated, and consistently executed, working closely with leadership, project managers, and technical subject matter experts.

Responsibilities

• Support Cloud Platform leadership by maintaining documentation of roadmap priorities and project status
• Work with business and product partners to organize requirements
• Coordinate inputs from subject matter experts (Cloud, Product, Security, Infrastructure) to ensure information accuracy
• Document business and technical requirements in clear, standardized formats such as user stories or acceptance criteria
• Track milestones, dependencies, and deliverables in collaboration with project and engineering managers
• Communicate progress and risks to team members
• Coordinate change-management activities, informing all affected teams of timelines, decisions, and impacts
• Support Business Continuity and Disaster Recovery (BCDR) planning by organizing materials and coordinating exercises
• Maintain accurate records of platform access, authentication, and entitlement documentation in partnership with IAM and Security teams
• Provide audit support by organizing and validating IAM and operational control evidence
• Present updates to both technical and non-technical audiences
• Seek input from subject matter experts before finalizing deliverables
• Develop technical awareness appropriately to support role responsibilities

Requirements

• 5+ years of experience in IT Service Management, IT Operations, or related fields
• Professional certifications such as ITIL Foundations or ITIL Service Delivery
• Experience in project management, recording keeping, and submitting progress reports to leadership
• Knowledge of ITIL frameworks with hands-on Incident and Change Management experience
• Experience running Major Incident bridges and Change Advisory Boards (CAB)

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience
• 5+ years of experience in IT Service Management, IT Operations, or related fields

Skills

* Required skills

Benefits

Certifications