Pharmacy Manager

About This Role

The Pharmacy Manager at CVS Health cultivates a culture of excellence by acting as a role model and setting high standards for their pharmacy team. This role involves leading and developing a team to provide exceptional patient care, promoting best practices, and identifying performance opportunities. The manager will champion novel programs and ensure compliance with all legal and regulatory guidelines.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coaching and following up on performance measures.
• Support safe and accurate prescription fulfillment by adhering to and directing the team in pharmacy workflow procedures and safety guardrails.
• Contribute to positive patient experiences by demonstrating empathy, collaborating with healthcare teams, and resolving medication issues.
• Proactively offer and deliver immunizations and identify Pharmacy Technicians to learn to immunize.
• Manage pharmacy inventory effectively by following and coaching the team on best practices, focusing on cold chain products.
• Conduct new Technician and Pharmacist onboarding, including training on CVS workflow and ensuring timely completion of training/licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations, escalating issues to the Rx DL as needed.
• Partner with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues and ensure timely completion of required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists, managing performance through observation, feedback, and reviews.
• Remain flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic.
• Review business reporting for operational insights and develop action plans to close gaps in workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion, building psychological safety through feedback and action.
• Maintain relevant clinical and technical skills through company-required trainings and CMEs, actively seeking knowledge expansion.
• Support access to care and improve patient outcomes through pharmacist-delivered clinical care (testing and prescribing services) where permissible.

Requirements

• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list
• 1-2 years of experience as a Pharmacist

Qualifications

• 1-2 years of experience as a Pharmacist

Nice to Have

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
• 3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store, and across the market in other locations, to meet business need

Benefits