Per Diem Practice Office Associate

About This Role

This role is responsible for providing front-office support for an orthopedic practice, including receiving incoming calls, greeting patients, verifying insurance, collecting payments, and performing various clerical duties.

Responsibilities

• Promptly and professionally answer telephone calls, and route them appropriately
• Organize and deliver messages promptly to the necessary individual
• Greet patients and guests in a courteous and professional manner
• Verify insurance coverage and demographic information
• Obtain insurance referrals and authorizations
• Direct patients to appropriate waiting or clinical areas
• Explain financial obligations to patients and collect copayments/co-insurance/deductibles
• Facilitate or create appointments for follow-up care, diagnostics, physical therapy, or pain management

Requirements

• High school diploma or GED
• 1+ year of experience in a medical facility or related field
• 1+ year of customer service or reception experience, preferably in healthcare

Qualifications

• High school diploma or general equivalency diploma (GED)
• Minimum one year of relevant experience working in a medical facility or related field, and minimum one year experience in customer service or reception, preferably in health care