Patient Services Specialist - Specialty Clinic

About This Role

Provide administrative support in a physician office or clinic, directly assisting patients to ensure high-quality, patient-centered care. Responsibilities include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Responsibilities

• Assist with patient duties including relations, check-in, check-out, scheduling, insurance verification, and answering phones
• Arrange follow-up visits and referral appointments
• Assist with patient registration by collecting and verifying insurance information
• Verify patient demographics and enter changes into the computer system
• Direct patients to appropriate waiting areas
• Accept payments for physician/clinic services according to established guidelines
• Post payments and enter charges into computer utilizing appropriate codes
• Generate daily payment reports and verify cash drawer against report
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities
• Receive and direct phone calls, assisting patients and other visitors

Requirements

• H.S. Diploma/GED Equivalent
• Less than 1 year of experience
• Good listening, interpersonal and communication (oral and written) skills
• Professional, pleasant and respectful telephone etiquette
• Ability to adapt communication style to suit different audiences
• Empathetic, sensitive, upbeat, optimistic, articulate, gracious and tactful demeanor
• Ability to promptly assess requests using electronic and paper resource materials
• Excellent data entry, numeric, typing and computer navigational skills
• Attention to details
• Comfortable working in a fast paced, constantly changing and stressful environment

Qualifications

• H.S. Diploma/GED Equivalent
• Less than 1 year of experience

Benefits