Patient Services Representative

About This Role

This role is responsible for registering patients, handling initial call resolutions, and accurately collecting demographic, financial, and medical information to ensure a positive patient experience and smooth operations within a healthcare setting.

Responsibilities

• Engage patients during registration to create a welcoming and positive experience
• Accurately enter required patient information into the electronic health system, ensuring no duplication or incorrect registrations
• Obtain all appropriate signatures and complete required forms, including Medicare, HIPAA, and financial assistance documentation
• Verify and accurately document insurance information, including deductibles, copayments, coinsurance, and policy limitations
• Obtain and document referral, authorization, and pre-certification information as needed
• Answer inbound and place outbound calls efficiently, ensuring timely and courteous service
• Contact patients for appointment reminders, instructions, and follow-up care, and manage appointment cancellations/reschedules
• Organize, expedite, and follow-up on patient care-related paperwork
• Schedule various types of appointments for providers and communicate necessary instructions to patients
• Perform administrative support duties such as opening, sorting, and distributing mail

Requirements

• At least 1 year of related customer facing experience

Qualifications

• High School Diploma or equivalent Preferred
• At least 1 year of related customer facing experience, preferably in healthcare.

Nice to Have

• Demonstrated understanding of basic medical terminology
• Call center, patient scheduling and/or physician front-office experience