Patient Services Representative

About This Role

Provide excellent patient support by ensuring thorough completion of patient registration, maintaining accurate patient information and insurance coverage, and proficient scheduling. Ensure a consistently excellent patient experience by demonstrating a welcoming demeanor, addressing and collecting copayments, and providing administrative support.

Responsibilities

• Provide a friendly, courteous and welcoming first impression to patients and their families
• Ensure all patient registration items, required data and documents are accurately captured and updated in the EHR
• Accurately schedule all available services while effectively managing provider/clinician schedules
• Consistently address and collect copayments and other amounts owed, informing patients of financial responsibility and referring for assistance when needed
• Demonstrate dependability, patience, kind and professional communication, and willingness to assist colleagues
• Ensure excellent attendance with minimal unplanned time off/call-offs and schedule planned time off as needed
• Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR
• Provide administrative support to the office including scanning, faxing and mailing
• Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed
• Demonstrate proficiency in Epic and other necessary platforms to complete assigned tasks
• Protect patient confidentiality and right to privacy by adhering to HIPAA regulations

Requirements

• High School Diploma or equivalent
• 1 year office, customer service, or related experience
• Experience working with an EHR system
• Proficiency with Microsoft Office, Word, and Excel

Qualifications

• High School Diploma or equivalent
• 1 year office, customer service, or related experience. Medical office experience preferred.

Nice to Have

• Medical office experience
• Previous experience in a primary care or behavioral health setting
• Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid
• EPIC experience

Skills

* Required skills

Benefits