Patient Services Representative

About This Role

Serve as the initial point of contact for patients and the community, managing patient registration, scheduling, insurance verification, and financial explanations to ensure high-quality service in a primary care setting.

Responsibilities

• Serve as the primary point of contact between patients and physician practices
• Provide strong communication and excellent customer service by greeting patients respectfully
• Answer internal and external calls, route calls, schedule patients, and enter information accurately
• Process patients as they present for their appointments
• Troubleshoot and resolve problems promptly, ensuring patient flow is maintained
• Process admission paperwork, including basic insurance verification, and correct registration errors
• Record time indicators for lobby wait times
• Calculate patient liabilities and actively collect and process patient payments
• Reconcile cash drawer at the close of the day
• Schedule referrals or follow-up appointments and assist with online scheduling and MyChart
• Assist patients in obtaining necessary referrals for follow-up services and record them
• Obtain proper authorizations and pre-certifications for procedures scheduled through the physician practice
• Pull, file, and maintain patient charts as needed, routing them to clinical staff
• Verify RX benefits in electronic health record
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed

Requirements

• High School Diploma or GED

Qualifications

• High School Diploma or GED

Nice to Have

• Prior experience in patient registration/healthcare

Benefits