Patient Services Representative

About This Role

This role facilitates essential communication between patients, medical staff, and insurance providers, acting as a crucial liaison to ensure smooth patient flow and administrative processes.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, and assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies, and available services
• Prepare patient charts prior to appointments and complete them upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information
• Accept and post payments, prepare and file clean claims, authorize insurance and billing
• Schedule referrals and accurately enter corresponding data into the EHR
• Perform end-of-day tasks, including balancing cash drawer, processing daily deposits, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment

Benefits