Patient Services Associate Lead

About This Role

Represent the clinic professionally by performing various patient and financial services duties, including collecting and updating demographic/insurance information, verifying health plan eligibility, scheduling appointments, and supporting overall clinic operations.

Responsibilities

• Represent the clinic with professionalism and excellent customer service skills
• Collect and update demographics and insurance information
• Verify health plan eligibility
• Take complete and accurate messages
• Schedule mutually acceptable appointment times utilizing an electronic practice management system
• Perform other clerical duties as needed to support daily clinic operation goals and quality patient care initiatives
• Handle referrals and authorizations, pre-registration, patient preparation, and insurance eligibility
• Manage patient check-out process, cash collections and reconciliation
• Assist with audits, TES, PIRs, and denial prevention including superbill reconciliation
• Assign and lead tasks for Patient Services Associate (PSA) and Financial Services Associate (FSA) I and II

Requirements

• Three (3) years experience in an outpatient setting as a Medical Office Receptionist
• Successful completion of Patient and Financial Services Rep I and II or equivalent experience
• Experience with electronic practice management system
• High School Graduate/GED

Qualifications

• High School Graduate/GED
• Three (3) years experience in an outpatient setting as a Medical Office Receptionist and successful completion of Patient and Financial Services Rep I and II or equivalent experience

Skills

* Required skills