Patient Service Representative

About This Role

Serve as the initial point of contact for patients, managing registrations, accurate information collection, and handling inquiries to ensure a positive experience.

Responsibilities

• Greet and efficiently register patients
• Ensure accurate collection of patient and insurance information
• Inform patients of clinic policies and procedures
• Answer telephones and address patient billing questions
• Process medical records and information requests
• Manage general patient account functions

Requirements

• High school diploma or GED
• Minimum of one-year experience in customer service setting
• Ability to work independently and exercise good judgment

Qualifications

• High school diploma or GED
• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in healthcare setting.

Nice to Have

• Six months receptionist experience in health care setting
• Experience with office equipment