Patient Service Representative

About This Role

The Patient Service Representative is responsible for managing the patient check-in process, updating patient information, handling communication systems, and maintaining medical records and payments in a fast-paced clinic environment.

Responsibilities

• Perform opening and closing clinic duties
• Greet patients, check in for appointments and verify insurance
• Scan documents into electronic health record
• Maintain tidiness of waiting area and reception counter
• Check schedules for added, canceled and no-show appointments
• Schedule follow up appointments as needed
• Respond to designated tasks in the electronic health record
• Order clinic office supplies
• Sell and track cosmetic products
• Distribute mail
• Prepare for next day scheduled appointments

Requirements

• High school diploma or equivalent
• Proficient in basic computer functions
• Ability to learn new software quickly
• Excellent customer service skills
• Strong communication skills
• Strong organizational skills
• Ability to operate standard office equipment
• Attention to detail
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to respond positively to constructive feedback and direction from supervisors
• Professional appearance and manner
• Friendly, cheerful, tactful, and polite demeanor
• Compassionate and caring in dealing with others
• Ability to maintain confidentiality of information

Qualifications

• High school diploma or equivalent is required
• 1+ years of recent medical office experience or in a similar capacity is preferred

Nice to Have

• 1+ years of recent medical office experience or in a similar capacity
• Ability to type a minimum of 40 wpm

Skills

* Required skills

Benefits